Good day to you.
I just came across some good articles on selling strategies and thought to apply it to our Food Ingredient Industry! Would you equally agree that these are as good as our selling styles and would you apply them at your company?
Further, did you know that among all modern selling strategies, relationship selling is the core? Think about it, your ability to develop and maintain long-term customer relationships is the foundation for your success as a salesperson and your success in business. Relationship selling requires a clear understanding of the dynamics of the selling process as they are experienced by your customer.
Propose a Business Marriage
For your customer, a buying decision usually means a decision to enter into a long-term relationship with you and your company. It is very much like a "business marriage."
Before the customer decides to buy, he can take you or leave you. He doesn't need you or your company. He has a variety of options and choices open to him, including not buying anything at all. But when your customer makes a decision to buy from you and gives you money for the food ingredient or service you are selling, he becomes dependent on you.
And since he has probably had bad buying experiences in the past, he is very uneasy and uncertain about getting into this kind of dependency relationship.
Fulfill Your Promises
What if you let the customer down? What if your food ingredient does not work as you promised? What if you don't service it and support it as you promised? What if it breaks down and he can't get it replaced? What if the food ingredient or service is completely inappropriate for his needs? These are real dilemmas that go through the mind of every customer when it comes time to make the critical buying decision.
Focus on the Relationship
Because of the complexity of most food ingredients and services today, especially high-tech food ingredients, the relationship is actually more important than the food ingredient.
The customer doesn't know the science behind your food ingredient, or how your company functions, or how he will be treated after he has given you his money, but he can make an assessment about you and about the relationship that has developed between the two of you over the course of the selling process.
So in reality, the customer's decision is based on the fact that he has come to trust you and believe in what you say.
Build a Solid Trust Bond
In many cases, the quality of your relationship with the customer is the competitive advantage that enables you to edge out others who may have similar food ingredients and services. The quality of the trust bond that exists between you and your customers can be so strong that no other competitor can get between you.
Keep Your Customers for Life
The single biggest mistake that causes salespeople to lose customers is taking those customers for granted. This is a form of "customer entropy." It is when the salesperson relaxes his efforts and begins to ignore the customer. Almost 70 percent of customers who walked away from their existing suppliers later replied that they made the change primarily because of a lack of attention from the company.
Once you have invested the time and made the efforts necessary to build a high-quality, trust-based relationship with your customer, you must maintain that relationship for the life of your business. You must never take it for granted.
First, focus on building a high-quality relationship with each customer by treating your customer so well that he comes back, buys again and refers you to his friends.
Second, pay attention to your existing customers. Tell them you appreciate them. Look for ways to thank them and encourage them to come back and do business with you again.
(source credit: Brian Tracy International)
Thanks & Best Regards,
Nikhil Kapoor | Director | Blue Ingredients Private Limited
305-C, 3rd Floor, IRIS Tech Park, Sector 48, Sohna Road, Gurgaon 122018, India
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